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Ro

ro.co
What is your customer experience with Ro?

Ro Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Ro has 1.5 star rating based on 101 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Convenience, Cs email response is fast, Fast refund.
    Cons: False advertising, No customer service, Are scammers.

  • Recent recommendations regarding this business are as follows: "Will not recommend false advertising", "DO NOT USE NOOM", "Don’t do auto pay", "Forget this provider!", "Scam".

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Media from reviews

Ro - I got charged 300 dollars after the ad said 145$
Ro - I didn't receive my packageRo - I didn't receive my package - Image 2The website is extremely frustrating. It took me over a week to finally get the correct...The website is extremely frustrating. It took me over a week to finally get the... - Image 2Never received productRo - Package not delivered
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Top Ro Reviews

Positive Review

"Cancellation"

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Just satisfied with what I have and dont want any more at this time just dont take any more money off my card please thank you

Critical Review

"I got charged 300 dollars after the ad said 145$"

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I got charged $300 after the AD said it was only $149. Why am I getting charged double? Thats the only reason I wanted to start. Please send me my money back I...

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Jessie B Gnj
map-marker San Bernardino, California

I got charged 300 dollars after the ad said 145$

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Ro - I got charged 300 dollars after the ad said 145$

I got charged $300 after the AD said it was only $149. Why am I getting charged double?

Thats the only reason I wanted to start. Please send me my money back I cant afford $300 a month.

View full review
Loss:
$300
Pros:
  • You lied to me about pricing
Cons:
  • False advertising

Preferred solution: Price reduction

User's recommendation: Will not recommend false advertising

Charles D Vjy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Pay closer attention to the customer

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Wanted to set up timing for payment on the third when money would be in my account. Need the medication, but now I'm paying an additional $35 to the bank.

View full review
Loss:
$35
Pros:
  • Medication is good sparks is better than viagra
Cons:
  • Better if dealing with a live person easier to give specific information

Preferred solution: Deliver product or service ordered

Shannon A Hjy
map-marker Missouri City, Texas

Refund

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I signed up and paid the $45 membership because it said It will only be $145 a month as soon as I am approved by a health care team. Thinking the meds cost $145 a month.

I went to the RX section to see when it would arrive.

There it said I need to choose my type of meds and it would be either $400 or $500 a month PLUS THE $145!!

I immediately started searching for the cancel membership section and there is no where you can cancel. No phone number to call and no chat button!

View full review
Loss:
$45
Cons:
  • Bait and switch company

Preferred solution: Full refund

User's recommendation: DO NOT USE NOOM

Charles D Vjy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

A problem with timing of the order

I inquired about switching from Viagra to Ro Sparks. I was told I would be contacted by email.

I didn't see the contact when it came through because I was sick. In the email, I was asked if it was helpful—thumbs up or thumbs down. Also, did I have another question? It was all set and ready to go.

I did not respond at all; I didn't see it. It was run through anyway. The money would not be in the bank till the third. I was going to shut that up.

Now the bank is charging me an additional $35.

I should have waited till I answered the email. I want the medication, but I didn't want to pay an additional $35.

View full review
Loss:
$35
Pros:
  • Medication is good
Cons:
  • Should be able to talk to a live person

Preferred solution: Deliver product or service ordered

Linda v Asj
map-marker South River, New Jersey

Delivery problem

I changed my address with you. My last order was delivered to my old address.

In reviewing tracking for my product, I see that my new address was used to begin delivery of my product, but it was delivered to my old address! I no longer have access to my old address. I have been emailing back and forth about this issue for a couple of weeks! At first, I was told that my request was granted and I would receive my product.

I have since been asked to provide several pieces of personal info. I have provided that info only to be told my account cannot be located, etc. etc.

I would appreciate if info could be confirmed by all of your agents so as to resolve this issue. Living in hope, Linda Veloso

View full review
Loss:
$153

Preferred solution: Deliver product or service ordered

User's recommendation: Forget this provider!

Gwendlyn Jgz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Costumer service

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Couldnt get anyone to talk to let me feel like its a scam .I wanted to get some more information before I spend my money no won picked up the phone

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Anonymous

I didn't receive my package

Ro - I didn't receive my package
Ro - I didn't receive my package - Image 2

I didn't receive my package fully no medication I'm upset I don't understand what is going on I'm upset

View full review
Fernando A Ayk
map-marker Fontana, California

Cancel my subscription, refund my money now please

No one answered. I hate machines; just someone real respond please and refund me. Thank you.

View full review
Loss:
$72
Pros:
  • No work
Cons:
  • No work

Preferred solution: Full refund

User's recommendation: Don’t do auto pay

Dawn T Aes

No meds delivered

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Im sick of you taking my money and then not sending anything.

Cannot get in touch with any customer service personnel EVER!!

REFUND MY $45.00 IMMEDIATELY

View full review
Loss:
$45
Pros:
  • No pros
Cons:
  • Too many

Preferred solution: Full refund

User's recommendation: Cancel immediately

Melissa R Pry

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need a refund of $45

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You charged my card forty five dollars after you told me that I cannot use your services.So I am not very happy

View full review
Loss:
$45
Cons:
  • Took my money

Preferred solution: Full refund

Jacqueline R Xst

Refund

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I had to supply for the medication, but I didn't understand that I'm paying for a subscription and not the medication. I would like to cancel before anything starts.

View full review
Loss:
$120

Preferred solution: Full refund

Archana C Mcl
map-marker East Brunswick, New Jersey

Regarding weight loss med

I need more details on payment. I was told $45; I paid, and there is no update on the medication. I need further details; please call me.

View full review
Loss:
$45
Cons:
  • No pepper guidance

Preferred solution: Medication on weight loss and prices and options

Ventura Ovf
map-marker Columbus, Ohio

I ordered a RO Sparks ED but I am yet to to receive it yet and you guys have taken your money f

I have been trying to get some one working for this company no way. If am not getting my order I need my money back. Its has been 3weeks now

View full review

User's recommendation: Scam

Willie G Rze

Not good

I don't want your medication. Stop sending it.

I have canceled, and you are still sending it. I have never used it. Don't live where you are sending it. You are taking money out of my account, and I haven't received any medication.

Please stop sending it. I want all of my money back.

View full review
Loss:
$600

Preferred solution: Full refund

User's recommendation: No go bad costumer service

Lawrence C Egl

Delivery gone wrong

I'm gonna call Visa and cancel this order. This is not good.

It would be nice to be able to talk to a person and not go through the headaches of the computer problems. If you could please give me a call back; otherwise, this order will be canceled as of tonight.

View full review
Cons:
  • Ordering

Preferred solution: Deliver product or service ordered

Lee T Pyh

To cancel my subscription I only paid for one time order end subscription now

I only wanted to try Ro one time. I did not intend to have a repeated subscription. I would like to cancel the subscription and get a full refund.

View full review
Loss:
$72
Cons:
  • Lost of money

Preferred solution: Full refund

User's recommendation: Wait until they say that they want another order before sending them one

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