Contact ro Customer Service
ro Phone Numbers and Emails
Customer Service Number:
-
(424) 347-6299
ro Emails:
ro Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
ro Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call ro is 4243476299. 27% of customers managed to speak with a real person.
The longest wait times are on Wednesday and Thursday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as ro may ask you for the following information to identify you as a customer: email, phone number or address.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
ro Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call ro is 4243476299. 27% of customers managed to speak with a real person.
The longest wait times are on Wednesday and Thursday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as ro may ask you for the following information to identify you as a customer: email, phone number or address.
People call ro mainly because of activation/ cancellation, payments and charges.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact ro is care@ro.co. 53% of customers use this email address to address their issues and concerns.
Contact Information
ro Website:
ro Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 9:00am - 6:00pm (ET)
ro Customer Service Reviews
They will charge you and then not ship the products for weeks afterwards
Total sham company...therre's no customer service number and it is very difficult to communicate with them...a zero out of 10 experience...
Speak to a person, not a robot that cannot understand. Customer service is poor.
Products are not available and do not do what they claim!
They should back up their words and get proper responses from their customers. Unable to get a customer service representative to help out with this matter, but they have been working on poor reactions.
Terrible customer service no one is answering or following up on services and no response from anyone would not recommend this product to anyone. Just like everyone else and the weight loss business just there for the money not more to say. I recommend not doing it it's nonsense and I wouldn't recommend it to anyone
How Good is ro's Customer Service?
Summary of ro Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call ro?
Activation/ Cancellation Question:
- “Cancelling my order”
- “Need to cancel order”
- “Cancel order and get a refund”
Payments and Charges Question:
- “Help Completing transaction”
- “A transaction to my credit card the I don't want it”
- “Over charges”
Shipping and Delivery Question:
- “Missing Package”
- “Have not received my order”
- “Order not received”
Request for Information Question:
- “Need to talk to someone”
- “About my order”
- “To get information on the product.”
Refund Question:
- “Refund”
- “Refund/cancellation”
- “I want a refund of my $72.00 i paid. This is a pain in the *** frustrating dealing with your company. My appt on July 11 Thurs is on hold now and i cannot get accomplished what you want to know.”
Account Question:
- “Membership”
- “I am calling to see why they took out $100 on my account”
- “I got hacked trying to pay for reorder and they shut my card off while on vacation.”
Product/ Service Question:
- “Want to know more about your product”
- “I no longer want to be a customer of your product. Please remove me as a customer. Do not take any more of my money from my bank account. Thank you.”
- “Blood draw”
Staff Question:
- “Problem with order/ and customer service/ ect..ect..”
- “Speak to. Customer service”
- “I needed to talk to someone, it seems like it’s almost impossible to talk To Amount customer service”
Cards Question:
- “New credit card”
- “Money was taken off my card”
- “Not taking my credit card”
Return/ Replace Question:
- “Change address of outgoing shipment”
- “I want to return the order I received and I want a credit.”
- “Return”
Website/ Application Question:
- “Application”
Other Question:
- “Need to print out my metabolic test order form”
- “Bulling”
- “Because I want to talk to someone”
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Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
