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Ro Phone Numbers and Emails

Customer Service Number:

  • (424) 347-6299
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Ro Emails:

Business Customer Service
Partnerships
Customer Service
Providers, Ro Mind Membership
Legal
Copyright Infringement Inquiries, Privacy Inquiries, Privacy Inquiries, Privacy Inquiries
Media
Press Inquiries
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Ro Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Ro Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    93% phone 7% email
  • The best phone number to call Ro is 4243476299. 23% of customers managed to speak with a real person.

  • The average hold time is more than 30 min. The longest wait times are on Thursday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as Ro may ask you for the following information to identify you as a customer: email, phone number or first and last name.

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How to Contact ro Customer Service?

Most Popular Number:

(424) 347-6299
Total calls: 1 757 Issues resolved: 11 Last call: Nov 7, 2025

Ro customer service phone number is 424 347 6299. This support number serves for getting advice and help on questions related to the user's experience. The Ro phone number can be overloaded during busy operation hours, thus the waiting period can take up to several minutes. If clients do not want to wait for such a long time, they can tend to alternative communication methods, among which are email addresses, online chat, and FAQs section on the site.

Ro email is care@ro.co. This is the alternative customer care department communication method. You can send requests and questions to this address. The other way to reach the support team in the written way is the mind@ro.co. This email address serves to solve issues related to the membership. The other Ro customer service email is medical.recruiting@ro.co. It allows you to get information about the possible services provided. In case of business customer service questions, turn to the bd@ro.co. Legal issues you can solve via privacy@ro.co.

Ro address is 116 W. 23rd Street, 4th Floor New York, New York 10011 United States. Ro headquarters address serves as a mailing to reach the support members or other company representatives. To mail the Ro contact team, you can use the address of the corporate office as the mailing. Clients write requests and letters of different content to the support team and another department, including general questions, technical issues, and payment difficulties. The answer period can take up to several days which influences the solving of urgent problems.

Ro hours are Monday through Friday from 9 a.m. to 6 p.m. ET. On weekends and national holidays Ro customer care is not available. The Ro live chat is available 24/7. To find it, open the website and click the circle icon at the down side of the screen.

PissedConsumer Club

Contact Information

Ro Website:

Ro Help Center:

Corporate Office Address:

Roman Health Ventures Inc.
116 W. 23rd Street, 4th Floor
New York, New York 10011
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 6:00pm (ET)

More contact details

Ro Customer Service Reviews

1.4 / 5
Bad
Gwendlyn Jgz
Costumer service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Couldnt get anyone to talk to let me feel like its a scam .I wanted to get some more information before I spend my money no won picked up the phone

Larri Enz
No answer

They should answer !!.after all Im paying a lot of money for this medication!!.you would think they would have a actual live agent with the expensive medication they sell!!

Lynnann Sle
Poor service not fair as cancel or pausing scription

Not good at all, no live person difficult to navigate through managing your scription..Wanted money placed back on my card. My scription was supposed be paused now cancelled as of 4 -27-****

Itzamara Krp
Where is my order?

I'm still waiting to find out where my order is.
Could someone please reply? My email is 1mommahenry@***.com

How Good is Ro's Customer Service?

Kelsie Stx
Kelsie Stx
Feels Disappointed | May 14, 2025

I want to cancel no call back I don’t want it anymore

Read full quote
Clella Jmh
Clella Jmh
Feels Disappointed | Mar 04, 2025

No communication at all that was helpful

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Edwena Xuf
Edwena Xuf
Feels Disappointed | Feb 17, 2025

It is difficult as heck to navigate on that website. On top of that, they are very lazy as they did not respond to me. And I am sick of recorders that say that they are handling many customers that’s *** because they keep that recording on Monday through Sunday.

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Dareon Yud
Dareon Yud
Feels Disappointed | Feb 06, 2025

I would say poor or very poor and very disappointed

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William K Szl
William K Szl
Feels Disappointed | Jan 25, 2025

They charged my card before I spoke to anyone I talked to my Dr and she said you can’t trust compounded medications I just want my money back no calls from their Dr

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Mary H Pww
Mary H Pww
Feels Disappointed | Sep 20, 2024

Very difficult to talk to a real, live person.

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Summary of Ro Customer Service Calls

1.8K TOTAL
CALLS
01:21 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ro?

Activation/ Cancellation Question:

  • “Cancel my subscription, refund my money now please”
  • “Cause yall keep canceling my order when I clearly said I don’t have insurance I’m paying out of pocket”
  • “I want to cancel my account”

Request for Information Question:

  • “Question on program”
  • “Follow up on inquiry”
  • “Question about coverage”

Payments and Charges Question:

  • “Billing”
  • “I got charged 300 dollars after the ad said 145$”
  • “I had paid for my order they keep come up with my picture is not good enough that last step I sent my picture and id numerous times”

Shipping and Delivery Question:

  • “Missing items”
  • “Issue w delivery”
  • “Delivery gone wrong”

Product/ Service Question:

  • “Defective product”
  • “A problem with timing of the order”
  • “Product issue”

Account Question:

  • “Subscription”
  • “Someone is using my identification Bryan Phillips”
  • “Account info”

Refund Question:

  • “Refund”
  • “I want my money back 349.00”
  • “Refund of services not used”

Return/ Replace Question:

  • “Entered incorrect info”
  • “Address change for next order”
  • “Change date of delivery”

Staff Question:

  • “Disservice”
  • “Customer service”
  • “Talk to customer service”

Cards Question:

  • “Give my card number order ro”
  • “I wanted to know why my card ending in 1433 charged when the scription was paused now cancel”
  • “Credit card charge”

Website/ Application Question:

  • “Can’t complete application”
  • “Dr called app is not working correctly”
  • “Website shows no orders outstanding but charged”

Other Question:

  • “I want to pay for a sample of Ro Sparks before I consider a monthly plan.”
  • “Need to order some more Rose Sparks”
  • “Regarding weight loss med”

Compare Ro Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Hims
stars-rating-fill
2.1 out of 5
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